# HubSpot Service Hub vs TeamSupport: which do AI models recommend for helpdesk, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer support and helpdesk. Zero of twelve models named HubSpot Service Hub first on the direct prompt; zero named TeamSupport. Page: https://gtm-ai-index.com/customer/customer-support-helpdesk/hubspot-service-hub-vs-teamsupport/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| HubSpot Service Hub | 2% | #4 of 14 | 6% | 32 | 12 of 12 |
| TeamSupport | 2% | #5 of 14 | 0% | 12 | 10 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: neither first, one named (first choices: Freshdesk) (alternatives: HubSpot Service Hub, Intercom, TeamSupport, Zendesk)
- GPT-5.4 mini: neither first, one named (first choices: Zendesk) (alternatives: Freshdesk, HubSpot Service Hub, Intercom, Salesforce Service Cloud)
- Gemini 3.5 Flash: neither first, one named (first choices: Pylon) (alternatives: Freshdesk, Front, HubSpot Service Hub)
- Grok 4.1 Fast: neither first, one named (first choices: Freshdesk) (alternatives: TeamSupport, Zendesk)
- Llama 4 Maverick: neither first, one named (first choices: Freshdesk) (alternatives: Help Scout, TeamSupport, Zendesk)
- Qwen 3.7 Flash: neither first, one named (first choices: Freshdesk) (alternatives: Plain, TeamSupport, Zendesk)
- Kimi K2: neither first, one named (first choices: Freshdesk) (alternatives: Front, HubSpot Service Hub, Intercom, Plain)
- Perplexity Sonar: neither named (first choices: Zendesk) (alternatives: Freshdesk)
- Mistral Small: neither named (first choices: Plain) (alternatives: Freshdesk, Front, Intercom, Zendesk)
- DeepSeek V4 Flash: neither named (first choices: Freshdesk) (alternatives: Front, Intercom, Zendesk)
- GLM 4.7 FlashX: neither named (first choices: Freshdesk) (alternatives: Intercom, Zendesk)
- MiniMax M2.5: neither named (first choices: Pylon) (alternatives: Freshdesk, Intercom, Zendesk)

## What the models said about HubSpot Service Hub

- "Platforms to approach with caution: HubSpot Service Hub or basic ticketing platforms (when used for retail/e-commerce)." (Gemini 3.5 Flash, negative prompt, soft negative)
- "may be worth considering, but they are usually better fits for very small teams or basic needs" (Perplexity Sonar, budget prompt, soft negative)
- "HubSpot Service Hub offers the best starting point because it's truly free and scalable" (Qwen 3.7 Flash, budget prompt, first choice)

## What the models said about TeamSupport

- "if B2B-specific features are crucial, go with TeamSupport" (Claude Haiku 4.5, paraphrase prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.