# Skalin vs Planhat: which do AI models recommend for customer success, October 2026

GTM AI Recommendation Index, October 2026 Edition, Customer success platforms. Three of fourteen models named Skalin first on the direct prompt; one named Planhat. Page: https://gtm-ai-index.com/customer/customer-success-platforms/skalin-vs-planhat/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Skalin | 5% | #6 of 10 | 0% | 12 | 9 of 14 |
| Planhat | 3% | #7 of 10 | 18% | 40 | 14 of 14 |

## The direct prompt, model by model

- Mistral Small: skalin first (first choices: Skalin) (alternatives: ChurnZero, Custify, Gainsight Customer Success, Planhat, Vitally)
- DeepSeek V4 Flash: skalin first (first choices: Skalin) (alternatives: ChurnZero, ClientSuccess, Custify, Totango, Vitally)
- MiniMax M2.5: skalin first (first choices: ChurnZero, Skalin) (alternatives: Totango, Vitally)
- GPT-5.4 mini: planhat first (first choices: ChurnZero, Planhat) (alternatives: Gainsight Customer Success)
- Gemini 3.5 Flash: neither first, one named (first choices: ChurnZero) (alternatives: Planhat, Totango, Vitally)
- Llama 4 Maverick: neither first, one named (first choices: ChurnZero) (alternatives: Skalin, Userpilot, Vitally)
- Qwen 3.7 Flash: neither first, one named (first choices: ChurnZero, Vitally) (alternatives: Custify, HubSpot Service Hub, Skalin, Totango)
- GPT-6 Luna: neither first, one named (first choices: ChurnZero) (alternatives: Planhat, Vitally)
- Muse Glimmer 30B: neither first, one named (first choices: ChurnZero) (alternatives: ClientSuccess, Custify, Planhat, Skalin, Totango, Vitally)
- Claude Haiku 4.5: neither named (first choices: Vitally) (alternatives: ChurnZero, ClientSuccess)
- Perplexity Sonar: neither named (first choices: ChurnZero) (alternatives: Vitally)
- Grok 4.1 Fast: neither named (first choices: ChurnZero) (alternatives: Custify, Vitally)
- Kimi K2: neither named (first choices: ChurnZero) (alternatives: Totango, Vitally)
- GLM 4.7 FlashX: neither named (first choices: ChurnZero, Vitally) (alternatives: Totango)

## What the models said about Skalin

- "Prioritize high-rated, user-loved options like Vitally, Custify, or Skalin (top G2/Capterra scores, 4.8–4.9/5)" (Grok 4.1 Fast, negative prompt, first choice)
- "Skalin is currently the standout choice — it's purpose-built for your segment, ranks #1 in third-party reviews" (DeepSeek V4 Flash, direct prompt, first choice)
- "Skalin is widely regarded as the best customer success platform for mid-market B2B SaaS companies in 2024" (Mistral Small, direct prompt, first choice)

## What the models said about Planhat

- "What to Skip for Mid-Market - Gainsight and Planhat — powerful, but built for enterprise" (DeepSeek V4 Flash, direct prompt, hard negative)
- "Enterprise giants like Gainsight, ChurnZero, or Planhat are highly capable but typically start at $15,000 to $50,000+ per year" (Gemini 3.5 Flash, budget prompt, soft negative)
- "Some platforms use account-based pricing, which can become very expensive if churned accounts still count toward your total." (Mistral Small, negative prompt, soft negative)
- "best all-around customer success platform is usually ChurnZero or Planhat" (GPT-5.4 mini, direct prompt, first choice)
- "I'd shortlist Vitally, ChurnZero, and Planhat first" (DeepSeek V4 Flash, scale prompt, first choice)
- "Planhat if you want CS, renewals, customer projects, and possibly sales workflows brought together" (GPT-6 Luna, paraphrase prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.