# Survicate vs SurveySparrow: which do AI models recommend for feedback, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer feedback and surveys. Two of twelve models named Survicate first on the direct prompt; one named SurveySparrow. Page: https://gtm-ai-index.com/customer/customer-feedback-and-surveys/survicate-vs-surveysparrow/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Survicate | 7% | #4 of 18 | 3% | 37 | 12 of 12 |
| SurveySparrow | 5% | #5 of 18 | 6% | 32 | 11 of 12 |

## The direct prompt, model by model

- Llama 4 Maverick: both first (first choices: QuestionPro, SurveySparrow, Survicate) (alternatives: Medallia, Perspective AI, Qualtrics)
- Kimi K2: survicate first (first choices: Survicate) (alternatives: AskNicely, Nicereply, Retently, SurveySparrow)
- Claude Haiku 4.5: neither first, one named (first choices: Retently) (alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback)
- Gemini 3.5 Flash: neither first, one named (first choices: CustomerGauge) (alternatives: Canny, Retently, Survicate, UserVoice)
- Grok 4.1 Fast: neither first, one named (first choices: CustomerGauge) (alternatives: AskNicely, Retently, Survicate)
- Mistral Small: neither first, one named (first choices: Helply) (alternatives: CustomerGauge, SurveySparrow)
- DeepSeek V4 Flash: neither first, one named (first choices: Retently) (alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate)
- Qwen 3.7 Flash: neither first, one named (first choices: CustomerGauge) (alternatives: Perspective AI, SurveySparrow, Survicate)
- MiniMax M2.5: neither first, one named (first choices: SurveyMonkey) (alternatives: Medallia, Pendo, Qualtrics, Survicate)
- GPT-5.4 mini: neither named (first choices: Qualtrics) (alternatives: Medallia)
- Perplexity Sonar: neither named (first choices: CustomerGauge, Enterpret) (alternatives: Lumoa, Perspective AI)
- GLM 4.7 FlashX: neither named (first choices: Canny) (alternatives: Productboard, UserVoice)

## What the models said about Survicate

- "Decent starting point, but pricing gets unpredictable and restrictive as you scale." (DeepSeek V4 Flash, negative prompt, soft negative)
- "is SurveySparrow, Survicate, or QuestionPro, as they offer the best value for mid-market teams" (Llama 4 Maverick, direct prompt, first choice)
- "I'd recommend Survicate as the top NPS and customer experience survey tool." (Grok 4.1 Fast, paraphrase prompt, first choice)
- "Start with Survicate if you want a comprehensive platform" (Kimi K2, direct prompt, first choice)

## What the models said about SurveySparrow

- "it feels more like a broader survey platform than a dedicated CX operating system" (GPT-5.4 mini, paraphrase prompt, soft negative)
- "complaints about pricing at higher tiers" (Qwen 3.7 Flash, negative prompt, soft negative)
- "SurveySparrow generally offers the strongest combination of affordable pricing, CX-specific features, and scalability." (Qwen 3.7 Flash, budget prompt, first choice)
- "The best customer feedback and survey platform for a mid-market B2B company is SurveySparrow, Survicate, or QuestionPro" (Llama 4 Maverick, direct prompt, first choice)
- "If you can spend ~$20/month: SurveySparrow is the best value" (DeepSeek V4 Flash, budget prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.