# Retently vs SurveySparrow: which do AI models recommend for feedback, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer feedback and surveys. Two of twelve models named Retently first on the direct prompt; one named SurveySparrow. Page: https://gtm-ai-index.com/customer/customer-feedback-and-surveys/retently-vs-surveysparrow/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Retently | 9% | #3 of 18 | 0% | 12 | 8 of 12 |
| SurveySparrow | 5% | #5 of 18 | 6% | 32 | 11 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: retently first (first choices: Retently) (alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback)
- DeepSeek V4 Flash: retently first (first choices: Retently) (alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate)
- Llama 4 Maverick: surveysparrow first (first choices: QuestionPro, SurveySparrow, Survicate) (alternatives: Medallia, Perspective AI, Qualtrics)
- Gemini 3.5 Flash: neither first, one named (first choices: CustomerGauge) (alternatives: Canny, Retently, Survicate, UserVoice)
- Grok 4.1 Fast: neither first, one named (first choices: CustomerGauge) (alternatives: AskNicely, Retently, Survicate)
- Mistral Small: neither first, one named (first choices: Helply) (alternatives: CustomerGauge, SurveySparrow)
- Qwen 3.7 Flash: neither first, one named (first choices: CustomerGauge) (alternatives: Perspective AI, SurveySparrow, Survicate)
- Kimi K2: neither first, one named (first choices: Survicate) (alternatives: AskNicely, Nicereply, Retently, SurveySparrow)
- GPT-5.4 mini: neither named (first choices: Qualtrics) (alternatives: Medallia)
- Perplexity Sonar: neither named (first choices: CustomerGauge, Enterpret) (alternatives: Lumoa, Perspective AI)
- GLM 4.7 FlashX: neither named (first choices: Canny) (alternatives: Productboard, UserVoice)
- MiniMax M2.5: neither named (first choices: SurveyMonkey) (alternatives: Medallia, Pendo, Qualtrics, Survicate)

## What the models said about Retently

- "For B2B-Specific Focus: 
Retently offers separate B2B and Ecommerce tracks, each with tailored integrations" (Claude Haiku 4.5, paraphrase prompt, first choice)
- "Start with Retently (or SurveySparrow for a more budget-friendly, general option)" (DeepSeek V4 Flash, direct prompt, first choice)
- "Top Recommendation: Retently ... best overall fit for a mid-sized B2B company" (DeepSeek V4 Flash, paraphrase prompt, first choice)

## What the models said about SurveySparrow

- "it feels more like a broader survey platform than a dedicated CX operating system" (GPT-5.4 mini, paraphrase prompt, soft negative)
- "complaints about pricing at higher tiers" (Qwen 3.7 Flash, negative prompt, soft negative)
- "SurveySparrow generally offers the strongest combination of affordable pricing, CX-specific features, and scalability." (Qwen 3.7 Flash, budget prompt, first choice)
- "The best customer feedback and survey platform for a mid-market B2B company is SurveySparrow, Survicate, or QuestionPro" (Llama 4 Maverick, direct prompt, first choice)
- "If you can spend ~$20/month: SurveySparrow is the best value" (DeepSeek V4 Flash, budget prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.