# Retently vs SurveyMonkey: which do AI models recommend for feedback, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer feedback and surveys. Two of twelve models named Retently first on the direct prompt; one named SurveyMonkey. Page: https://gtm-ai-index.com/customer/customer-feedback-and-surveys/retently-vs-surveymonkey/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Retently | 9% | #3 of 18 | 0% | 12 | 8 of 12 |
| SurveyMonkey | 4% | #8 of 18 | 35% | 49 | 12 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: retently first (first choices: Retently) (alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback)
- DeepSeek V4 Flash: retently first (first choices: Retently) (alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate)
- MiniMax M2.5: surveymonkey first (first choices: SurveyMonkey) (alternatives: Medallia, Pendo, Qualtrics, Survicate)
- Gemini 3.5 Flash: neither first, one named (first choices: CustomerGauge) (alternatives: Canny, Retently, Survicate, UserVoice)
- Grok 4.1 Fast: neither first, one named (first choices: CustomerGauge) (alternatives: AskNicely, Retently, Survicate)
- Kimi K2: neither first, one named (first choices: Survicate) (alternatives: AskNicely, Nicereply, Retently, SurveySparrow)
- GPT-5.4 mini: neither named (first choices: Qualtrics) (alternatives: Medallia)
- Perplexity Sonar: neither named (first choices: CustomerGauge, Enterpret) (alternatives: Lumoa, Perspective AI)
- Mistral Small: neither named (first choices: Helply) (alternatives: CustomerGauge, SurveySparrow)
- Llama 4 Maverick: neither named (first choices: QuestionPro, SurveySparrow, Survicate) (alternatives: Medallia, Perspective AI, Qualtrics)
- Qwen 3.7 Flash: neither named (first choices: CustomerGauge) (alternatives: Perspective AI, SurveySparrow, Survicate)
- GLM 4.7 FlashX: neither named (first choices: Canny) (alternatives: Productboard, UserVoice)

## What the models said about Retently

- "For B2B-Specific Focus: 
Retently offers separate B2B and Ecommerce tracks, each with tailored integrations" (Claude Haiku 4.5, paraphrase prompt, first choice)
- "Start with Retently (or SurveySparrow for a more budget-friendly, general option)" (DeepSeek V4 Flash, direct prompt, first choice)
- "Top Recommendation: Retently ... best overall fit for a mid-sized B2B company" (DeepSeek V4 Flash, paraphrase prompt, first choice)

## What the models said about SurveyMonkey

- "Pricing complaints: Forced annual subscriptions, unclear pricing structure... Some reviewers call it a "scam"" (MiniMax M2.5, negative prompt, hard negative)
- "avoid Qualtrics and Medallia (too expensive), SurveyMonkey (too pricey)" (GLM 4.7 FlashX, negative prompt, hard negative)
- "Platforms with Significant Red Flags ... SurveyMonkey ... Aggressive paywalling" (Kimi K2, negative prompt, hard negative)
- "SurveyMonkey Enterprise / Alchemer — fastest rollout, familiar UI, lower cost, good for survey ops" (DeepSeek V4 Flash, scale prompt, first choice)
- "Consistently recommended as the best balance of ease-of-use and functionality for mid-market teams" (MiniMax M2.5, direct prompt, first choice)
- "For small teams, SurveyMonkey or Typeform; enterprises, demo Qualtrics." (Grok 4.1 Fast, comparative prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.