# Retently vs AskNicely: which do AI models recommend for feedback, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer feedback and surveys. Two of twelve models named Retently first on the direct prompt; zero named AskNicely. Page: https://gtm-ai-index.com/customer/customer-feedback-and-surveys/retently-vs-asknicely/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Retently | 9% | #3 of 18 | 0% | 12 | 8 of 12 |
| AskNicely | 4% | #7 of 18 | 5% | 20 | 11 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: retently first (first choices: Retently) (alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback)
- DeepSeek V4 Flash: retently first (first choices: Retently) (alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate)
- Gemini 3.5 Flash: neither first, one named (first choices: CustomerGauge) (alternatives: Canny, Retently, Survicate, UserVoice)
- Grok 4.1 Fast: neither first, one named (first choices: CustomerGauge) (alternatives: AskNicely, Retently, Survicate)
- Kimi K2: neither first, one named (first choices: Survicate) (alternatives: AskNicely, Nicereply, Retently, SurveySparrow)
- GPT-5.4 mini: neither named (first choices: Qualtrics) (alternatives: Medallia)
- Perplexity Sonar: neither named (first choices: CustomerGauge, Enterpret) (alternatives: Lumoa, Perspective AI)
- Mistral Small: neither named (first choices: Helply) (alternatives: CustomerGauge, SurveySparrow)
- Llama 4 Maverick: neither named (first choices: QuestionPro, SurveySparrow, Survicate) (alternatives: Medallia, Perspective AI, Qualtrics)
- Qwen 3.7 Flash: neither named (first choices: CustomerGauge) (alternatives: Perspective AI, SurveySparrow, Survicate)
- GLM 4.7 FlashX: neither named (first choices: Canny) (alternatives: Productboard, UserVoice)
- MiniMax M2.5: neither named (first choices: SurveyMonkey) (alternatives: Medallia, Pendo, Qualtrics, Survicate)

## What the models said about Retently

- "For B2B-Specific Focus: 
Retently offers separate B2B and Ecommerce tracks, each with tailored integrations" (Claude Haiku 4.5, paraphrase prompt, first choice)
- "Start with Retently (or SurveySparrow for a more budget-friendly, general option)" (DeepSeek V4 Flash, direct prompt, first choice)
- "Top Recommendation: Retently ... best overall fit for a mid-sized B2B company" (DeepSeek V4 Flash, paraphrase prompt, first choice)

## What the models said about AskNicely

- "Avoid for low budgets: ... AskNicely \u2014 all skew enterprise-priced." (DeepSeek V4 Flash, budget prompt, hard negative)
- "Best balance for most mid-sized B2B teams: AskNicely" (GPT-5.4 mini, paraphrase prompt, first choice)
- "I'd suggest starting with AskNicely or Delighted" (MiniMax M2.5, paraphrase prompt, first choice)
- "if your company is more service-led and you care most about frontline coaching" (Perplexity Sonar, paraphrase prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.