# CustomerGauge vs Survicate: which do AI models recommend for feedback, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer feedback and surveys. Four of twelve models named CustomerGauge first on the direct prompt; two named Survicate. Page: https://gtm-ai-index.com/customer/customer-feedback-and-surveys/customergauge-vs-survicate/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| CustomerGauge | 13% | #2 of 18 | 0% | 12 | 9 of 12 |
| Survicate | 7% | #4 of 18 | 3% | 37 | 12 of 12 |

## The direct prompt, model by model

- Gemini 3.5 Flash: customergauge first (first choices: CustomerGauge) (alternatives: Canny, Retently, Survicate, UserVoice)
- Perplexity Sonar: customergauge first (first choices: CustomerGauge, Enterpret) (alternatives: Lumoa, Perspective AI)
- Grok 4.1 Fast: customergauge first (first choices: CustomerGauge) (alternatives: AskNicely, Retently, Survicate)
- Qwen 3.7 Flash: customergauge first (first choices: CustomerGauge) (alternatives: Perspective AI, SurveySparrow, Survicate)
- Llama 4 Maverick: survicate first (first choices: QuestionPro, SurveySparrow, Survicate) (alternatives: Medallia, Perspective AI, Qualtrics)
- Kimi K2: survicate first (first choices: Survicate) (alternatives: AskNicely, Nicereply, Retently, SurveySparrow)
- Mistral Small: neither first, one named (first choices: Helply) (alternatives: CustomerGauge, SurveySparrow)
- DeepSeek V4 Flash: neither first, one named (first choices: Retently) (alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate)
- MiniMax M2.5: neither first, one named (first choices: SurveyMonkey) (alternatives: Medallia, Pendo, Qualtrics, Survicate)
- Claude Haiku 4.5: neither named (first choices: Retently) (alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback)
- GPT-5.4 mini: neither named (first choices: Qualtrics) (alternatives: Medallia)
- GLM 4.7 FlashX: neither named (first choices: Canny) (alternatives: Productboard, UserVoice)

## What the models said about CustomerGauge

- "The best NPS and customer experience survey tools for mid-sized B2B companies include CustomerGauge, Qualtrics XM, Medallia, SAS Customer Experience, and GetFeedback." (Llama 4 Maverick, paraphrase prompt, first choice)
- "the strongest all-around choice is CustomerGauge if your priority is account-level feedback tied to revenue, churn reduction, and expansion" (Perplexity Sonar, direct prompt, first choice)
- "I'd recommend CustomerGauge if your priority is account-level NPS and tying feedback to revenue, churn risk, and customer success actions" (Perplexity Sonar, paraphrase prompt, first choice)

## What the models said about Survicate

- "Decent starting point, but pricing gets unpredictable and restrictive as you scale." (DeepSeek V4 Flash, negative prompt, soft negative)
- "is SurveySparrow, Survicate, or QuestionPro, as they offer the best value for mid-market teams" (Llama 4 Maverick, direct prompt, first choice)
- "I'd recommend Survicate as the top NPS and customer experience survey tool." (Grok 4.1 Fast, paraphrase prompt, first choice)
- "Start with Survicate if you want a comprehensive platform" (Kimi K2, direct prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.