# CustomerGauge vs SurveyMonkey: which do AI models recommend for feedback, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer feedback and surveys. Four of twelve models named CustomerGauge first on the direct prompt; one named SurveyMonkey. Page: https://gtm-ai-index.com/customer/customer-feedback-and-surveys/customergauge-vs-surveymonkey/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| CustomerGauge | 13% | #2 of 18 | 0% | 12 | 9 of 12 |
| SurveyMonkey | 4% | #8 of 18 | 35% | 49 | 12 of 12 |

## The direct prompt, model by model

- Gemini 3.5 Flash: customergauge first (first choices: CustomerGauge) (alternatives: Canny, Retently, Survicate, UserVoice)
- Perplexity Sonar: customergauge first (first choices: CustomerGauge, Enterpret) (alternatives: Lumoa, Perspective AI)
- Grok 4.1 Fast: customergauge first (first choices: CustomerGauge) (alternatives: AskNicely, Retently, Survicate)
- Qwen 3.7 Flash: customergauge first (first choices: CustomerGauge) (alternatives: Perspective AI, SurveySparrow, Survicate)
- MiniMax M2.5: surveymonkey first (first choices: SurveyMonkey) (alternatives: Medallia, Pendo, Qualtrics, Survicate)
- Claude Haiku 4.5: neither first, one named (first choices: Retently) (alternatives: Medallia Concierge, Nicereply, Simplesat, SurveyMonkey, SurveySparrow, Zonka Feedback)
- Mistral Small: neither first, one named (first choices: Helply) (alternatives: CustomerGauge, SurveySparrow)
- DeepSeek V4 Flash: neither first, one named (first choices: Retently) (alternatives: CustomerGauge, QuestionPro, SurveySparrow, Survicate)
- GPT-5.4 mini: neither named (first choices: Qualtrics) (alternatives: Medallia)
- Llama 4 Maverick: neither named (first choices: QuestionPro, SurveySparrow, Survicate) (alternatives: Medallia, Perspective AI, Qualtrics)
- Kimi K2: neither named (first choices: Survicate) (alternatives: AskNicely, Nicereply, Retently, SurveySparrow)
- GLM 4.7 FlashX: neither named (first choices: Canny) (alternatives: Productboard, UserVoice)

## What the models said about CustomerGauge

- "The best NPS and customer experience survey tools for mid-sized B2B companies include CustomerGauge, Qualtrics XM, Medallia, SAS Customer Experience, and GetFeedback." (Llama 4 Maverick, paraphrase prompt, first choice)
- "the strongest all-around choice is CustomerGauge if your priority is account-level feedback tied to revenue, churn reduction, and expansion" (Perplexity Sonar, direct prompt, first choice)
- "I'd recommend CustomerGauge if your priority is account-level NPS and tying feedback to revenue, churn risk, and customer success actions" (Perplexity Sonar, paraphrase prompt, first choice)

## What the models said about SurveyMonkey

- "Pricing complaints: Forced annual subscriptions, unclear pricing structure... Some reviewers call it a "scam"" (MiniMax M2.5, negative prompt, hard negative)
- "avoid Qualtrics and Medallia (too expensive), SurveyMonkey (too pricey)" (GLM 4.7 FlashX, negative prompt, hard negative)
- "Platforms with Significant Red Flags ... SurveyMonkey ... Aggressive paywalling" (Kimi K2, negative prompt, hard negative)
- "SurveyMonkey Enterprise / Alchemer — fastest rollout, familiar UI, lower cost, good for survey ops" (DeepSeek V4 Flash, scale prompt, first choice)
- "Consistently recommended as the best balance of ease-of-use and functionality for mid-market teams" (MiniMax M2.5, direct prompt, first choice)
- "For small teams, SurveyMonkey or Typeform; enterprises, demo Qualtrics." (Grok 4.1 Fast, comparative prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.