# Skilljar vs Gainsight Customer Education: which do AI models recommend for customer education, September 2026

GTM AI Recommendation Index, September 2026 Edition, Customer education and LMS. Five of twelve models named Skilljar first on the direct prompt; two named Gainsight Customer Education. Page: https://gtm-ai-index.com/customer/customer-education-and-lms/skilljar-vs-gainsight-customer-education/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Skilljar | 17% | #3 of 13 | 21% | 47 | 12 of 12 |
| Gainsight Customer Education | 5% | #5 of 13 | 14% | 14 | 7 of 12 |

## The direct prompt, model by model

- Claude Haiku 4.5: skilljar first (first choices: Skilljar) (alternatives: Gainsight Customer Education, Thought Industries)
- Gemini 3.5 Flash: skilljar first (first choices: Skilljar) (alternatives: Gainsight Customer Education, LearnUpon, TalentLMS, Thought Industries, WorkRamp)
- Grok 4.1 Fast: skilljar first (first choices: Skilljar) (alternatives: Absorb LMS, LearnUpon, LearnWorlds, TalentLMS, WorkRamp)
- Qwen 3.7 Flash: skilljar first (first choices: Skilljar) (alternatives: Absorb LMS, LearnUpon, TalentLMS, Thinkific, WorkRamp)
- MiniMax M2.5: skilljar first (first choices: Skilljar, WorkRamp) (alternatives: Gainsight Customer Education, LearnWorlds, TalentLMS)
- DeepSeek V4 Flash: gainsight customer education first (first choices: Gainsight Customer Education) (alternatives: LearnUpon, LearnWorlds, WorkRamp)
- Kimi K2: gainsight customer education first (first choices: Gainsight Customer Education, WorkRamp) (alternatives: LearnUpon, Skilljar)
- GPT-5.4 mini: neither first, one named (first choices: Docebo) (alternatives: Absorb, LearnUpon, Skilljar, TalentLMS)
- Perplexity Sonar: neither first, one named (first choices: LearnUpon) (alternatives: Docebo, Gainsight Customer Education, Skilljar, WorkRamp)
- Mistral Small: neither named (first choices: LearnUpon) (alternatives: Absorb LMS, LearnWorlds, TalentLMS)
- Llama 4 Maverick: neither named
- GLM 4.7 FlashX: neither named (first choices: LearnUpon) (alternatives: Absorb LMS, Beetsol, LearnWorlds, TalentLMS)

## What the models said about Skilljar

- "Enterprise platforms (Skilljar, Thought Industries, Docebo): Start at $25,000+/year" (Kimi K2, budget prompt, hard negative)
- "Avoid expensive enterprise-only tools like Gainsight/Skilljar-style platforms" (GPT-5.4 mini, budget prompt, hard negative)
- "Avoid enterprise tools (Skilljar, Docebo, LearnUpon, Thought Industries)" (DeepSeek V4 Flash, budget prompt, hard negative)
- "Skilljar is one of the most established names in customer education... is a top choice for B2B SaaS companies with dedicated customer education teams." (Claude Haiku 4.5, direct prompt, first choice)
- "Historically the undisputed "gold standard" for external B2B training... 👉 Choose Skilljar. Its integration depth ... are unmatched." (Gemini 3.5 Flash, direct prompt, first choice)
- "For most mid-market B2B companies, Skilljar, WorkRamp, or Northpass (if using Gainsight) would be the strongest choices" (MiniMax M2.5, direct prompt, first choice)

## What the models said about Gainsight Customer Education

- "Northpass no longer exists as a standalone product (it became Gainsight Customer Education, and Gainsight has since acquired Skilljar too)." (Claude Haiku 4.5, negative prompt, hard negative)
- "Weak analytics - "Analytics are simply awful," "no consistency between reports"" (Kimi K2, negative prompt, hard negative)
- "If I had to pick a default for a mid-market B2B company: Northpass (Gainsight Customer Education)" (DeepSeek V4 Flash, direct prompt, first choice)
- "Northpass (Gainsight Customer Education) — *Best Overall for Mid-Market*" (Kimi K2, direct prompt, first choice)
- "Northpass (now part of Gainsight) differentiates itself by living inside the Gainsight customer success ecosystem" (Claude Haiku 4.5, direct prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.