# Scorebuddy vs Playvox QM: which do AI models recommend for Contact center QA, October 2026

GTM AI Recommendation Index, October 2026 Edition, Contact center quality assurance. Five of fourteen models named Scorebuddy first on the direct prompt; zero named Playvox QM. Page: https://gtm-ai-index.com/customer/contact-center-quality-assurance/scorebuddy-vs-playvox-qm/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Scorebuddy | 18% | #2 of 13 | 3% | 31 | 12 of 14 |
| Playvox QM | 6% | #4 of 13 | 0% | 10 | 7 of 14 |

## The direct prompt, model by model

- Claude Haiku 4.5: scorebuddy first (first choices: Scorebuddy) (alternatives: Convin, EvaluAgent, Gong, Level AI)
- Perplexity Sonar: scorebuddy first (first choices: Scorebuddy) (alternatives: AmplifAI, Balto, EvaluAgent, Level AI)
- Grok 4.1 Fast: scorebuddy first (first choices: EvaluAgent, Scorebuddy) (alternatives: Balto, Talkdesk QM, Zendesk QA)
- Mistral Small: scorebuddy first (first choices: EvaluAgent, Scorebuddy) (alternatives: Talkdesk)
- MiniMax M2.5: scorebuddy first (first choices: Scorebuddy) (alternatives: EvaluAgent, Voxjar, Zendesk QA)
- GPT-5.4 mini: neither first, one named (first choices: Level AI) (alternatives: Calabrio ONE, Scorebuddy, Zendesk QA)
- DeepSeek V4 Flash: neither first, one named (first choices: EvaluAgent) (alternatives: AmplifAI, Observe.AI, Scorebuddy, Talkdesk, Zendesk QA)
- Llama 4 Maverick: neither first, one named (first choices: EvaluAgent) (alternatives: GetApp, Scorebuddy)
- GLM 4.7 FlashX: neither first, one named (first choices: AmplifAI, Balto) (alternatives: EvaluAgent, Playvox QM, Scorebuddy)
- Muse Glimmer 30B: neither first, one named (first choices: Observe.AI, Zendesk QA) (alternatives: EvaluAgent, Playvox, Scorebuddy)
- Gemini 3.5 Flash: neither named (first choices: Zendesk QA) (alternatives: EvaluAgent, Level AI, MaestroQA)
- Qwen 3.7 Flash: neither named (first choices: CallMiner Eureka) (alternatives: Five9 Agent Connect, MaestroQA, NICE CXone Quality Management, Playvox)
- Kimi K2: neither named (first choices: EvaluAgent) (alternatives: Playvox, ScorebuddyCX, Zendesk QA)
- GPT-6 Luna: neither named (first choices: EvaluAgent) (alternatives: CallMiner Eureka, NICE CXone Quality Management)

## What the models said about Scorebuddy

- "Suggest the vendor isn't investing in the product (mentioned about some tools like Scorebuddy)" (Kimi K2, negative prompt, soft negative)
- "Scorebuddy (now ScorebuddyCX) stands out as one of the best contact center quality assurance (QA) tools" (Grok 4.1 Fast, budget prompt, first choice)
- "EvaluAgent and Scorebuddy are often highlighted as the most cost-effective and scalable options" (Mistral Small, direct prompt, first choice)
- "I'd recommend Scorebuddy as a strong starting point for support QA and conversation review." (Grok 4.1 Fast, paraphrase prompt, first choice)

## What the models said about Playvox QM

- "Playvox or evaluagent are generally the most accessible and cost-effective dedicated options" (Qwen 3.7 Flash, budget prompt, first choice)
- "I'd recommend starting with EvaluAgent or Playvox QM" (GLM 4.7 FlashX, paraphrase prompt, first choice)
- "Top Pick: Playvox QM" (DeepSeek V4 Flash, budget prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.