# Talkdesk vs Dialpad Ai Contact Center: which do AI models recommend for contact center, October 2026

GTM AI Recommendation Index, October 2026 Edition, Contact center platforms. Two of fourteen models named Talkdesk first on the direct prompt; four named Dialpad Ai Contact Center. Page: https://gtm-ai-index.com/customer/contact-center-platforms/talkdesk-vs-dialpad-ai-contact-center/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Talkdesk | 12% | #2 of 13 | 9% | 46 | 14 of 14 |
| Dialpad Ai Contact Center | 9% | #4 of 13 | 10% | 29 | 10 of 14 |

## The direct prompt, model by model

- GLM 4.7 FlashX: both first (first choices: Dialpad Ai Contact Center, Talkdesk) (alternatives: Five9, Freshdesk Contact Center, Zendesk Contact Center)
- Grok 4.1 Fast: talkdesk first (first choices: Aircall, Talkdesk) (alternatives: CloudTalk, Dialpad Ai Contact Center, Five9)
- Gemini 3.5 Flash: dialpad ai contact center first (first choices: Dialpad Ai Contact Center) (alternatives: Aircall, Five9, Talkdesk, Zoom Contact Center)
- Qwen 3.7 Flash: dialpad ai contact center first (first choices: Dialpad Ai Contact Center, Five9) (alternatives: Genesys Cloud CX)
- Kimi K2: dialpad ai contact center first (first choices: Dialpad Ai Contact Center, Five9) (alternatives: Genesys Cloud CX, Nextiva)
- Claude Haiku 4.5: neither first, one named (first choices: CloudTalk) (alternatives: Five9, Genesys Cloud CX, Talkdesk)
- GPT-5.4 mini: neither first, one named (first choices: Genesys Cloud CX) (alternatives: Dialpad Ai Contact Center, Five9, RingCentral Events, Zoom Contact Center)
- Perplexity Sonar: neither first, one named (first choices: CloudTalk) (alternatives: Nextiva, RingCentral Contact Center, Talkdesk)
- Mistral Small: neither first, one named (first choices: Five9) (alternatives: Dialpad Ai Contact Center, Nextiva Contact Center, Talkdesk)
- DeepSeek V4 Flash: neither first, one named (first choices: Five9) (alternatives: CloudTalk, Dialpad Ai Contact Center, Genesys Cloud CX, Talkdesk)
- Llama 4 Maverick: neither first, one named (first choices: CloudTalk) (alternatives: RingCX, Talkdesk)
- MiniMax M2.5: neither first, one named (first choices: Five9) (alternatives: CloudTalk, Dialpad Ai Contact Center, Talkdesk)
- Muse Glimmer 30B: neither first, one named (first choices: CloudTalk) (alternatives: Aloware, Dialpad Ai Contact Center, Five9, Nextiva, Talkdesk)
- GPT-6 Luna: neither named (first choices: Five9) (alternatives: Genesys Cloud CX, Salesforce Voice)

## What the models said about Talkdesk

- "Start with Talkdesk or Aircall for most mid-market B2B—Talkdesk if you need enterprise-grade AI/routing" (Grok 4.1 Fast, direct prompt, first choice)
- "For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders" (GLM 4.7 FlashX, direct prompt, first choice)
- "Talkdesk is widely considered the leader in "ease of use" among CCaaS platforms." (Qwen 3.7 Flash, paraphrase prompt, first choice)

## What the models said about Dialpad Ai Contact Center

- "Missed inbound notifications/calls slipping through... Popular but inconsistent for high-stakes contact centers." (Grok 4.1 Fast, negative prompt, hard negative)
- "limited outbound dialing control and occasional connectivity issues during high-volume campaigns" (GLM 4.7 FlashX, negative prompt, soft negative)
- "While its Pro plan is $69/user/month... may be worth the investment for growing teams" (Mistral Small, budget prompt, soft negative)
- "or Dialpad ($15/user/month) if you're primarily phone-focused and want AI features without the premium price tag" (DeepSeek V4 Flash, budget prompt, first choice)
- "For most mid-market B2B companies, Dialpad and Talkdesk are the top contenders" (GLM 4.7 FlashX, direct prompt, first choice)
- "Dialpad Ai Contact Center represents the most future-proof and practical choice" (Gemini 3.5 Flash, direct prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.