# Five9 vs CloudTalk: which do AI models recommend for contact center, October 2026

GTM AI Recommendation Index, October 2026 Edition, Contact center platforms. Six of fourteen models named Five9 first on the direct prompt; four named CloudTalk. Page: https://gtm-ai-index.com/customer/contact-center-platforms/five9-vs-cloudtalk/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Five9 | 18% | #1 of 13 | 18% | 50 | 14 of 14 |
| CloudTalk | 12% | #3 of 13 | 4% | 27 | 11 of 14 |

## The direct prompt, model by model

- Mistral Small: five9 first (first choices: Five9) (alternatives: Dialpad Ai Contact Center, Nextiva Contact Center, Talkdesk)
- DeepSeek V4 Flash: five9 first (first choices: Five9) (alternatives: CloudTalk, Dialpad Ai Contact Center, Genesys Cloud CX, Talkdesk)
- Qwen 3.7 Flash: five9 first (first choices: Dialpad Ai Contact Center, Five9) (alternatives: Genesys Cloud CX)
- Kimi K2: five9 first (first choices: Dialpad Ai Contact Center, Five9) (alternatives: Genesys Cloud CX, Nextiva)
- MiniMax M2.5: five9 first (first choices: Five9) (alternatives: CloudTalk, Dialpad Ai Contact Center, Talkdesk)
- GPT-6 Luna: five9 first (first choices: Five9) (alternatives: Genesys Cloud CX, Salesforce Voice)
- Claude Haiku 4.5: cloudtalk first (first choices: CloudTalk) (alternatives: Five9, Genesys Cloud CX, Talkdesk)
- Perplexity Sonar: cloudtalk first (first choices: CloudTalk) (alternatives: Nextiva, RingCentral Contact Center, Talkdesk)
- Llama 4 Maverick: cloudtalk first (first choices: CloudTalk) (alternatives: RingCX, Talkdesk)
- Muse Glimmer 30B: cloudtalk first (first choices: CloudTalk) (alternatives: Aloware, Dialpad Ai Contact Center, Five9, Nextiva, Talkdesk)
- GPT-5.4 mini: neither first, one named (first choices: Genesys Cloud CX) (alternatives: Dialpad Ai Contact Center, Five9, RingCentral Events, Zoom Contact Center)
- Gemini 3.5 Flash: neither first, one named (first choices: Dialpad Ai Contact Center) (alternatives: Aircall, Five9, Talkdesk, Zoom Contact Center)
- Grok 4.1 Fast: neither first, one named (first choices: Aircall, Talkdesk) (alternatives: CloudTalk, Dialpad Ai Contact Center, Five9)
- GLM 4.7 FlashX: neither first, one named (first choices: Dialpad Ai Contact Center, Talkdesk) (alternatives: Five9, Freshdesk Contact Center, Zendesk Contact Center)

## What the models said about Five9

- "has accumulated a significant volume of negative feedback in recent years regarding its transition to fully managed services" (Qwen 3.7 Flash, negative prompt, hard negative)
- "Call issues: Frequent call drops and technical disruptions" (MiniMax M2.5, negative prompt, hard negative)
- "Five9 is a reputable CCaaS, but if you prioritize a modern UI, tighter cost control... its cons are worth investigating before committing." (GLM 4.7 FlashX, negative prompt, soft negative)
- "my default recommendation would be Five9 or Genesys Cloud, with Five9 as the best "safe" first pick" (GPT-5.4 mini, paraphrase prompt, first choice)
- "Five9 is the top choice due to its comprehensive omnichannel capabilities and workforce management" (Mistral Small, direct prompt, first choice)
- "Genesys Cloud CX or Five9 as the primary contenders (proven mid-market to enterprise scale)" (Kimi K2, scale prompt, first choice)

## What the models said about CloudTalk

- "CloudTalk – ⚠️ Moderate Caution ... Recurring complaints about slow response times for urgent technical matters" (Kimi K2, negative prompt, soft negative)
- "CloudTalk is a cloud-based contact center platform built for mid-market sales and support teams that manage high call volumes without adding overhead." (Llama 4 Maverick, direct prompt, first choice)
- "CloudTalk is recommended as the best overall contact center software for mid-market sales & support teams needing AI and CRM depth" (Claude Haiku 4.5, direct prompt, first choice)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.