# Tidio vs Ada: which do AI models recommend for support chatbots, October 2026

GTM AI Recommendation Index, October 2026 Edition, Chatbots and conversational AI for support. Zero of fourteen models named Tidio first on the direct prompt; zero named Ada. Page: https://gtm-ai-index.com/customer/chatbots-and-conversational-ai-for-support/tidio-vs-ada/

| | First-choice share | Rank | Negative rate | Labels | Models naming it |
|---|---|---|---|---|---|
| Tidio | 14% | #2 of 9 | 5% | 37 | 14 of 14 |
| Ada | 2% | #5 of 9 | 14% | 28 | 12 of 14 |

## The direct prompt, model by model

- GPT-5.4 mini: neither first, one named (first choices: Intercom Fin AI Agent) (alternatives: Ada, Freshchat, Freshdesk, Salesforce Service Cloud, Zendesk AI)
- Gemini 3.5 Flash: neither first, one named (first choices: Intercom Fin AI Agent) (alternatives: Ada, Enjo, Worknet AI, Zendesk AI)
- Perplexity Sonar: neither first, one named (first choices: Zendesk with Fin) (alternatives: Ada, Freshchat, Kayako)
- Grok 4.1 Fast: neither first, one named (first choices: Intercom Fin AI Agent) (alternatives: Ada, Drift, Zendesk AI)
- DeepSeek V4 Flash: neither first, one named (first choices: Intercom Fin AI Agent) (alternatives: Ada, Freshworks Freddy AI Agent, TeamSupport, Zendesk AI)
- Llama 4 Maverick: neither first, one named (first choices: Kayako) (alternatives: Freshchat, Freshdesk, LiveAgent, Tidio)
- Claude Haiku 4.5: neither named (first choices: Intercom Fin AI Agent, TeamSupport) (alternatives: Drift AI, Freshdesk)
- Mistral Small: neither named (first choices: Decagon, Zendesk Copilot) (alternatives: Drift, Freshchat, Talkdesk)
- Qwen 3.7 Flash: neither named (first choices: Intercom Fin AI Agent) (alternatives: Decagon, HubSpot Chatflows, Zendesk AI)
- Kimi K2: neither named (first choices: Decagon, Intercom Fin AI Agent) (alternatives: Copilot, Freshworks Freddy AI Agent, Zendesk AI)
- GLM 4.7 FlashX: neither named (first choices: Intercom Fin AI Agent) (alternatives: Decagon, Drift, Zendesk AI Copilot)
- MiniMax M2.5: neither named (first choices: Intercom Fin AI Agent) (alternatives: Drift, Freshchat)
- GPT-6 Luna: neither named (first choices: Intercom Fin AI Agent) (alternatives: Freshdesk, HubSpot Breeze Customer Agent, Zendesk AI Agents)
- Muse Glimmer 30B: neither named (first choices: Decagon, Intercom Fin AI Agent) (alternatives: Freshchat, Freshdesk)

## What the models said about Tidio

- "Users frequently cite "billing issues," lack of responsive support, and feelings that they were "misled" during the sales process." (Qwen 3.7 Flash, negative prompt, hard negative)
- "Tidio - Offers a free tier with basic chatbot functionality, live chat, and automation. It's user-friendly and doesn't require coding skills." (Claude Haiku 4.5, budget prompt, first choice)

## What the models said about Ada

- "it may require hands-on tuning and works best when your knowledge lives in structured help-center content" (Perplexity Sonar, negative prompt, soft negative)
- "The gold standard for "pure" AI support bots. Expensive, but very powerful for higher volumes." (Qwen 3.7 Flash, scale prompt, soft negative)
- "Sierra and Ada are pricing-prohibitive and feature-heavy for mid-market" (Muse Glimmer 30B, direct prompt, soft negative)
- "Ada: Excellent for mid-market to enterprise companies. Highly advanced in taking actual business "actions"" (Gemini 3.5 Flash, scale prompt, first choice)
- "Enterprise-level performance with no-code authoring and automation-first design." (Muse Glimmer 30B, comparative prompt, first choice)
- "If you need high-volume, enterprise-scale automation with professional services, Ada is the next step up" (Muse Glimmer 30B, paraphrase prompt, alternative)

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category. Comparisons are drawn for the top eight products in each category. Published under CC BY 4.0; the output is the models' output, and nothing here is a recommendation by the index.